GWI is seeking a Customer Success Manager for their Enterprise division in New York City. The role involves fostering client relationships, ensuring product adoption, and driving overall client success through proactive support and consultative engagement
Job Summary
The role involves helping Enterprise clients achieve desired outcomes through proactive relationship building and practical application of data products.
Employees will create success plans, track adoption metrics, and collaborate with account managers to identify growth opportunities.
The company offers a comprehensive benefits package including top-tier health cover, 401(k) matching, and flexible work arrangements.
Matching Summary
Match Score: 85
GWI is seeking a Customer Success Manager for their Enterprise division in New York City. The role involves fostering client relationships, ensuring product adoption, and driving overall client success through proactive support and consultative engagement.
Salary
Base: $85,000 - $100,000; Bonus/Equity: Commission included; Benefits: 23 days leave, health cover, 401(k) matching
Skills & Requirements
Must-have
Strong interpersonal relationship building skills
High attention to detail with analytical skills
Ability to present data stories confidently
Experience managing enterprise client portfolios
Proactive approach to customer adoption and success
Nice-to-have
Curious-minded team player with innovative ideas
Natural ability to switch between different roles
Passion for building trust and communicating effectively
Commitment to diversity, equity, and inclusion values
Ability to work autonomously and improve processes
Key Requirements
Demonstrated experience in customer success or account management
Strong analytical capabilities with high attention to detail
Proven ability to communicate complex data insights clearly