Customer Service Advisor - Homecoming - Upa 2026

Concentrix

Quezon City, Philippines
Customer service support
Resolve routine problems
Maintain basic product knowledge
This position provides customer service support and resolution of routine problems regarding client's product or services

Job Summary

  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Participate in activities designed to improve customer satisfaction and business performance.

Matching Summary

This position provides customer service support and resolution of routine problems regarding client's product or services.

Skills & Requirements

Must-have

  • customer service support
  • resolve routine problems
  • maintain basic product knowledge
  • track and document information
  • work in a fast-paced environment

Nice-to-have

  • demonstrate empathy
  • build rapport with customer
  • flexible and adapt quickly
  • work independently and as a team

Key Requirements

  • High school diploma
  • three to six months experience preferred
  • strong computer navigation skills
  • ability to communicate effectively
  • ability to rotate shifts

Work Rights

Not specified

Tailored Resume

Cover Letter