Job Summary

• Support Fastaff, Trustaff, USN, and Springboard brands with payroll questions from Healthcare Providers and internal staff via phone, email, and FreshDesk tickets.
• Manage incoming communication, triage issues, and document them in FreshDesk, utilizing templates and gathering pertinent documents for accurate routing and faster resolution.
• Benefits include health, dental, vision, FSA/HSA, company-paid life insurance, 401K with discretionary match, paid time off, paid parental leave, and tuition reimbursement.

Matching Summary

Salary

Base: $18.27 - $22.40; Bonus/Equity: Not specified; Benefits: health, dental, vision, FSA/HSA, company-paid life insurance, 401K with discretionary match, paid time off, paid parental leave, and tuition reimbursement

Skills & Requirements

Key Requirements

• High School Diploma required
• 1+ year phone customer service experience
• 1+ year payroll operations support experience
• Workday, ADP WorkforceNow, ADP Wage Payments experience
• Fundamental Payroll Certification preferred
• Healthcare or staffing environment experience preferred

Work Rights