Resident Services Manager – Build To Rent (btr)

JLL

Brisbane, QLD, Australia
Resident experience management
Tenancy legislation compliance
Lease administration and record keeping
Lead the delivery of exceptional resident services for a premium Build to Rent community while driving satisfaction and retention

Job Summary

  • Lead the delivery of exceptional resident services for a premium Build to Rent community while driving satisfaction and retention.
  • Ensure full compliance with residential tenancy legislative frameworks including managing bonds, lease renewals, and QCAT tribunal hearings.
  • Foster community engagement through resident events, partnerships with local businesses, and proactive communication strategies.

Matching Summary

Lead the delivery of exceptional resident services for a premium Build to Rent community while driving satisfaction and retention.

Skills & Requirements

Must-have

  • Resident experience management
  • Tenancy legislation compliance
  • Lease administration and record keeping
  • Conflict resolution and negotiation
  • QCAT tribunal representation
  • Arrears management strategies
  • Workplace health and safety compliance

Nice-to-have

  • Community event planning skills
  • Digital platform communication
  • Proactive retention strategies
  • Ancillary revenue identification
  • Stakeholder relationship building
  • Data-driven service reporting

Key Requirements

  • Strong understanding of leasing functions
  • Experience with residential tenancy laws
  • Ability to represent owner at tribunals
  • Proficiency in conflict resolution
  • Knowledge of bond management processes

Work Rights

Not specified

Tailored Resume

Cover Letter