Customer Success Manager, Commercial Agency

Muck Rack

Remote, US
Base: $100,000 - $115,000; bonus/equity: variable ...
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3-4+ years b2b saas experience
Own revenue target retention expansion
Manage complex renewal cycles
** Muck Rack is seeking a Customer Success Manager for Commercial Agency clients to enhance customer retention and satisfaction within their SaaS platform. The role involves managing a revenue pipeline, fostering strong client relationships, and ensuring customers derive value from Muck Rack's offerings. **

Job Summary

  • The mission is to drive customer retention, expansion, and satisfaction across a book of business for commercial agency clients.
  • This role requires owning the full customer lifecycle from onboarding through renewal while identifying and closing expansion opportunities.
  • Employees receive comprehensive benefits including 100% premium coverage for high-deductible plans, 16 weeks of paid parental leave, and unlimited access to learning platforms.

Matching Summary

Match Score: 75

** Muck Rack is seeking a Customer Success Manager for Commercial Agency clients to enhance customer retention and satisfaction within their SaaS platform. The role involves managing a revenue pipeline, fostering strong client relationships, and ensuring customers derive value from Muck Rack's offerings. **

Salary

Base: $100,000 - $115,000; Bonus/Equity: Variable commission and equity opportunities; Benefits: Comprehensive health, 401(k), PTO, wellness stipend

Skills & Requirements

Must-have

  • 3-4+ years B2B SaaS experience
  • Own revenue target retention expansion
  • Manage complex renewal cycles
  • Forecast renewals and expansion revenue
  • Execute contract management negotiation

Nice-to-have

  • Experience working with agency customers
  • Proactively incorporate AI tools
  • Strong executive presence stakeholder management
  • Ability to de-escalate customer challenges
  • Comfortable in distributed remote environment

Key Requirements

  • 3-4+ years Customer Success or Account Management experience
  • Proven track record owning revenue targets
  • Experience managing complex renewal cycles
  • Contract management and negotiation skills

Work Rights

Not specified

Tailored Resume

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