Client Relations Supervisor

ADROIT, a Beacon Mobility Company

Houston, United States
On-site
Client issue de-escalation
Routing adjustment error review
Customer service policies and procedures
Oversee the Routing team by reviewing new student ride requests, routing adjustment errors, client emails and de-escalating client issues

Job Summary

  • Oversee the Routing team by reviewing new student ride requests, routing adjustment errors, client emails and de-escalating client issues.
  • Collaborate with C-suites, Product, Engineering and Operation teams to provide feedback for ADROIT dashboard and applications.
  • Plan and coordinate routing schedules weekly for all new student transportation for the most efficient and most optimal routes.

Matching Summary

Oversee the Routing team by reviewing new student ride requests, routing adjustment errors, client emails and de-escalating client issues.

Skills & Requirements

Must-have

  • Client issue de-escalation
  • Routing adjustment error review
  • Customer service policies and procedures
  • Slack channel monitoring
  • Root cause analysis and solutions
  • Client account management
  • Onboarding and training new users

Nice-to-have

  • Passionate and mission-driven
  • A+ team players
  • Organized and detail-oriented
  • Professional communicators
  • High standards for stakeholders
  • Celebrate successes together

Key Requirements

  • Supervisory experience
  • Experience in routing or logistics
  • Customer service experience

Work Rights

Not specified

Tailored Resume

Cover Letter