People & Communications Services Agent (english Speaker)
KONE Elevators Pty Ltd
Petaling Jaya, Selangor, Malaysia
English fluency
Case management tool
Service level agreements (slas)
This role provides HR service delivery support to KONE's Australia, New Zealand, and Southeast Asia clusters, managing end-to-end HR processes for internal customers
Job Summary
This role provides HR service delivery support to KONE's Australia, New Zealand, and Southeast Asia clusters, managing end-to-end HR processes for internal customers.
Responsibilities include logging requests in a case management tool, meeting SLAs and quality targets, maintaining reminders, executing quality checks, and supporting local administration and employee files.
KONE fosters an innovative and collaborative working culture focused on employee engagement, sustainability, ethical business practices, and supporting career and personal goals.
Matching Summary
This role provides HR service delivery support to KONE's Australia, New Zealand, and Southeast Asia clusters, managing end-to-end HR processes for internal customers.
Skills & Requirements
Must-have
English fluency
Case management tool
Service Level Agreements (SLAs)
Quality checks and reporting
HR process execution
Customer service mindset
Nice-to-have
Active listening skills
Genuine interest in HR growth
Positive attitude
Empathy
Collaborative working culture
Sustainability focus
Key Requirements
Associate degree in HR or Business Administration
Proficiency in MS Office and HRIS
Experience in HR administration activities
Understanding of labor and social law requirements