Senior Customer Service Analyst

Florafoodgroup

Katowice, Poland
Hybrid
End-to-end order processing
Inventory health analysis
Forecast risk management inputs
Florafoodgroup is seeking a Senior Customer Service Analyst to manage inventory and order execution, ensuring customer satisfaction within the supply chain. The role emphasizes data-driven decision-making and cross-functional collaboration to optimize service levels

Job Summary

  • The role ensures product availability and smooth order execution across the supply chain by combining proactive inventory risk management with strong team coordination.
  • You will analyze inventory health metrics like Days on Hand and propose mitigation actions such as production advancement or stock movements.
  • This position requires liaising cross-functionally with Demand Planning, Quality, Production, Transport, and Logistics teams to expedite releases and resolve issues.

Matching Summary

Match Score: 85

Florafoodgroup is seeking a Senior Customer Service Analyst to manage inventory and order execution, ensuring customer satisfaction within the supply chain. The role emphasizes data-driven decision-making and cross-functional collaboration to optimize service levels.

Skills & Requirements

Must-have

  • End-to-end order processing
  • Inventory health analysis
  • Forecast Risk Management inputs
  • SAP and Zendesk proficiency
  • Cross-functional stakeholder coordination

Nice-to-have

  • Proactive problem-solving skills
  • Strong data translation abilities
  • Experience with RPA processes
  • Excellent communication capabilities

Key Requirements

  • Senior level experience in customer service or logistics
  • Proficiency in SAP, Zendesk, and EDI systems
  • Ability to manage Forecast Risk Management (FRM) inputs

Work Rights

Not specified

Tailored Resume

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