Product Support Specialist (blacklocus Division)

The Home Depot

Base: $45,000.00 - $130,000.00 (for specific state...
Fully remote
Sql-based data queries experience
Zendesk ticketing system usage
Command line interface tools proficiency
The Home Depot is seeking a fully remote Product Support Specialist for its blacklocus Division. The role involves troubleshooting technical issues, managing user relationships, and collaborating on data-driven content recommendations while leveraging various tools, including SQL and command line interfaces

Job Summary

  • The Product Support Specialist leverages SQL, CLI tools, and AI to handle Level 1 requests and troubleshoot technical issues via Zendesk.
  • This role involves maintaining system stability, managing software assets, and collaborating with engineering teams to resolve application problems.
  • The Home Depot offers comprehensive benefits including health care, 401K, ESPP, paid time off, and a success sharing bonus.

Matching Summary

Match Score: 75

The Home Depot is seeking a fully remote Product Support Specialist for its blacklocus Division. The role involves troubleshooting technical issues, managing user relationships, and collaborating on data-driven content recommendations while leveraging various tools, including SQL and command line interfaces.

Salary

Base: $45,000.00 - $130,000.00 (for specific states); Bonus/Equity: Success sharing bonus available; Benefits: Health care, 401K, ESPP, PTO

Skills & Requirements

Must-have

  • SQL-based data queries experience
  • Zendesk ticketing system usage
  • Command Line Interface tools proficiency
  • Level 1 technical troubleshooting
  • Remote synchronous and asynchronous support

Nice-to-have

  • AI/LLM application knowledge
  • Python scripting exposure
  • BigQuery or similar data tools
  • Pendo or user analytics platforms
  • Vendor negotiation skills

Key Requirements

  • Must be eighteen years of age or older
  • Legally permitted to work in the United States
  • High school diploma or GED required
  • 1-3 years relevant work experience preferred

Work Rights

Must be legally permitted to work in the United States

Tailored Resume

Cover Letter