Guest Services Agent

AIAPL ACQUIRE INTELLIGENCE AUSTRALIA

High-volume customer service experience
Reservation management and booking systems
Multi-channel communication proficiency
The role involves ensuring exceptional guest experiences from reservation confirmation through post-departure across multiple communication channels

Job Summary

  • The role involves ensuring exceptional guest experiences from reservation confirmation through post-departure across multiple communication channels.
  • Employees must troubleshoot potential issues, anticipate guest needs, and coordinate closely with on-ground teams to meet all requirements.
  • The position requires flexibility to work a 24/7 operation with rostering running Monday to Sunday based on business demands.

Matching Summary

The role involves ensuring exceptional guest experiences from reservation confirmation through post-departure across multiple communication channels.

Skills & Requirements

Must-have

  • High-volume customer service experience
  • Reservation management and booking systems
  • Multi-channel communication proficiency
  • Problem-solving and issue resolution skills
  • Ability to work flexible 24/7 rostering

Nice-to-have

  • Experience with Property Management Systems
  • Knowledge of OTA rate strategies
  • Strong interpersonal relationship building
  • Ambitious growth mindset
  • Collaborative team approach

Key Requirements

  • Demonstrated experience in high-volume customer service
  • Competency in software programs like HomHero or RMS
  • Understanding of rate strategies and distribution functionalities

Work Rights

Not specified

Tailored Resume

Cover Letter