Senior Inforce Account Support Officer

Manulife Financial Inc

Waterloo, Ontario, Canada
Base: $59,100.00 cad - $98,500.00 cad; bonus/equit...
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Bilingualism in french and english required
Experience in lending operations or inforce servicing
Strong negotiation and relationship management skills
** The Senior Inforce Account Support Officer role at Manulife Financial Inc. involves managing post-funding activities for Specialized Lending products, focusing on client retention and complex credit structuring. The position requires strong communication skills and a bilingual capability in French and English, with an emphasis on relationship management and compliance. **

Job Summary

  • The role is critical for managing the post-funding lifecycle of complex Specialized Lending products with a focus on client retention and advisor partnership.
  • Incumbents act as trusted points of contact leading sensitive conversations, negotiating retention solutions, and navigating complex credit and documentation scenarios.
  • Manulife offers eligible employees a wide array of customizable benefits including health, dental, mental health, vision, and retirement savings plans.

Matching Summary

Match Score: 75

** The Senior Inforce Account Support Officer role at Manulife Financial Inc. involves managing post-funding activities for Specialized Lending products, focusing on client retention and complex credit structuring. The position requires strong communication skills and a bilingual capability in French and English, with an emphasis on relationship management and compliance. **

Salary

Base: $59,100.00 CAD - $98,500.00 CAD; Bonus/Equity: Incentive programs tied to business and individual performance available; Benefits: Comprehensive health, dental, pension, and paid time off included

Skills & Requirements

Must-have

  • Bilingualism in French and English required
  • Experience in lending operations or inforce servicing
  • Strong negotiation and relationship management skills
  • Expertise in loan documentation and security structures
  • Ability to handle sensitive high-impact client situations

Nice-to-have

  • Subject-matter expertise for mentoring others
  • Interest in process optimization and digitization
  • Readiness for future leadership growth roles
  • Analytical ability for complex lending scenarios

Key Requirements

  • Bilingualism (French/English) required
  • Proven experience in lending operations
  • Strong understanding of banking systems

Work Rights

Not specified

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