客户问题解决高级工程师

JOHNSON CONTROLS

Not specified
Lead customer complaint resolution
Track and coordinate major client issues
Manage customer issues per edtr process
The job posting is for a Senior Engineer in Customer Problem Resolution at Johnson Controls, focusing on leading customer complaints and onsite issue resolution in the HVAC and mechanical sector. The ideal candidate should possess relevant educational qualifications and significant experience in quality improvement and lean methodologies

Job Summary

  • Lead customer complaint and on-site issue resolution.
  • Track and coordinate major client issues to ensure early closure.
  • Conduct in-depth analysis of major issues using PST and 8D methodologies.

Matching Summary

Match Score: 85

The job posting is for a Senior Engineer in Customer Problem Resolution at Johnson Controls, focusing on leading customer complaints and onsite issue resolution in the HVAC and mechanical sector. The ideal candidate should possess relevant educational qualifications and significant experience in quality improvement and lean methodologies.

Skills & Requirements

Must-have

  • Lead customer complaint resolution
  • Track and coordinate major client issues
  • Manage customer issues per EDTR process
  • Deep dive analysis of major issues
  • Implement preventive measures and standardize

Nice-to-have

  • Familiarity with refrigeration industry

Key Requirements

  • Bachelor's degree in HVAC/Mechanical or related science
  • 5+ years of manufacturing quality/improvement/lean experience
  • Fluent English reading and writing
  • Familiarity with FMEA/5 why/8D problem-solving tools

Work Rights

Not specified

Tailored Resume

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