Team Leader

SHORE Solutions Inc

Weekly pyy run; value awards; employee referral bo...
Previous customer contact officer experience
Prior team leader or 2nd in charge capacity
Call centre environment experience
The role involves undertaking daily ongoing training and development of existing team members to up-skill staff while driving improvement projects

Job Summary

  • The role involves undertaking daily ongoing training and development of existing team members to up-skill staff while driving improvement projects.
  • Employees are offered weekly pay runs on TGI Thursday's, 'Value Awards' for recognition, and opportunities for internal career growth.
  • The position requires acting as the client representative during escalations and ensuring customer complaints are resolved according to guidelines.

Matching Summary

The role involves undertaking daily ongoing training and development of existing team members to up-skill staff while driving improvement projects.

Salary

Weekly pay run; Value Awards; Employee referral bonus

Skills & Requirements

Must-have

  • Previous Customer Contact Officer experience
  • Prior Team Leader or 2nd in Charge capacity
  • Call centre environment experience
  • Strong problem solving skills
  • Ability to achieve KPIs

Nice-to-have

  • Complaint-handling experience
  • Diverse global team collaboration
  • Active listening skills
  • Rapport building with customers

Key Requirements

  • Previous experience as a Customer Contact Officer
  • Demonstration of prior performance in a Team Leader capacity
  • Experience in a call centre environment

Work Rights

Not specified

Tailored Resume

Cover Letter