Senior Customer Success Manager (portuguese Speaker)

intercom Inc

San Francisco, CA, United States
Base: $180,000 - $215,000; bonus/equity: corporate...
On-site
Customer-facing experience in saas or consulting
Business process mapping and requirements analysis
Strong technical acumen in ai and agent-building
Intercom is on a mission to help businesses provide incredible customer experiences using their advanced AI agent, Fin

Job Summary

  • Intercom is on a mission to help businesses provide incredible customer experiences using their advanced AI agent, Fin.
  • As a Strategic Customer Success Manager, you will partner with large customers to guide their AI transformation and achieve strategic business outcomes.
  • The company offers competitive salary, equity, comprehensive benefits, flexible PTO, and a hybrid working policy with a focus on culture and diversity.

Matching Summary

Intercom is on a mission to help businesses provide incredible customer experiences using their advanced AI agent, Fin.

Salary

Base: $180,000 - $215,000; Bonus/Equity: Corporate bonus program and RSUs; Benefits: Medical, dental, vision, 401k match, paid parental leave

Skills & Requirements

Must-have

  • Customer-facing experience in SaaS or consulting
  • Business process mapping and requirements analysis
  • Strong technical acumen in AI and agent-building
  • Ability to communicate complex problems clearly
  • Prioritization of customer portfolio demands
  • Driving adoption and measurable enterprise outcomes

Nice-to-have

  • Self-motivated and adaptable team player
  • Curious with high self-efficacy
  • Collaborative with engineering teams
  • Trusted advisor relationship building

Key Requirements

  • 4-7 years customer-facing experience
  • Experience in management consulting or enterprise SaaS CSM roles
  • Proof of eligibility to work in the United States

Work Rights

Proof of eligibility to work in the United States required

Tailored Resume

Cover Letter