Helpdesk Technician I

Ancala Country Club

Dallas, TX, US
Hybrid
Microsoft operating system experience required
Desktop software microsoft office outlook excel word
Install configure replace hardware printers scanners workstations
The role provides Tier 1 technical support via phone, email, and ticketing system submissions for computer and network issues

Job Summary

  • The role provides Tier 1 technical support via phone, email, and ticketing system submissions for computer and network issues.
  • Team members are expected to thrive on anticipating needs and forging connections while elevating experiences for the club's members and guests.
  • This is a hybrid position requiring in-office presence at least three days a week, with potential after-hours and weekend work.

Matching Summary

The role provides Tier 1 technical support via phone, email, and ticketing system submissions for computer and network issues.

Skills & Requirements

Must-have

  • Microsoft Operating System experience required
  • Desktop software Microsoft Office Outlook Excel Word
  • Install configure replace hardware printers scanners workstations
  • Resolve service requests via ticketed submissions within allowable time
  • Package ship track shipments to remote office locations

Nice-to-have

  • Proactive thought process and communication skills
  • Critical thinking and analytical troubleshooting aptitude
  • Desire to learn new technologies
  • Strong organization and note taking skills
  • Experience with ManageEngine ServiceDesk Plus Endpoint Central

Key Requirements

  • Associate degree or 2+ years of relevant experience
  • Experience with Exchange Active Directory preferred
  • Accredited technical certifications preferred

Work Rights

Not specified

Tailored Resume

Cover Letter