Customer Service Representative

Holiday Pet Hotel

Encinitas, CA, United States
Base: $16.90 - $18.00ph doe; tips: + tips; benefit...
On-site
Fluent in human and hound
Juggling phones and customers
Answering phones with a smile
Holiday Pet Hotel is seeking a Customer Service Representative who is passionate about pets and customer service. The ideal candidate will excel in a dynamic environment, providing exceptional service to pet parents while managing various tasks

Job Summary

  • We are revolutionizing the pet industry and are looking for a Customer Service Representative who can make every client feel like a VIP (Very Important Pet-parent).
  • Responsibilities include welcoming pet parents and their furry VIPs, answering phones, touring new clients, managing check-ins/check-outs, handling payments, and responding to complaints.
  • Perks include part-time health, mental health, and telehealth benefits, with pay starting at $16.90 - $18.00/hour DOE + tips.

Matching Summary

Match Score: 85

Holiday Pet Hotel is seeking a Customer Service Representative who is passionate about pets and customer service. The ideal candidate will excel in a dynamic environment, providing exceptional service to pet parents while managing various tasks.

Salary

Base: $16.90 - $18.00/hour DOE; Tips: + tips; Benefits: Part-time health, mental health, and telehealth benefits

Skills & Requirements

Must-have

  • fluent in human and hound
  • juggling phones and customers
  • answering phones with a smile
  • handling cash and cards
  • responding to complaints with patience

Nice-to-have

  • concierge and chaos coordinator
  • elevate the love and lives of pet families
  • make every client feel like a VIP

Key Requirements

  • 1+ year of customer service experience preferred
  • High school diploma or equivalent required
  • Availability on evenings, weekends, and holidays required
  • Must be able to lift 40 lbs

Work Rights

Not specified

Tailored Resume

Cover Letter