It Support Specialist

Applied Research Laboratory (ARL) at Penn State

State College, PA, US
Base: $46,400.00 - $74,000.00; bonus/equity: not s...
On-site
Siemens teamcenter plm support
Cad software package support
Oracle databases and application servers
The Applied Research Laboratory (ARL) at Penn State is seeking an IT Support Specialist to provide technical support for CAD software and PLM systems. The role emphasizes customer service, technical troubleshooting, and documentation, and is located in State College, PA

Job Summary

  • Provide technical support to users for CAD software packages and Siemens Teamcenter PLM.
  • Diagnose, research, and resolve user issues in a timely manner through established protocols, robust communication, and troubleshooting; escalate as necessary.
  • The salary range for this position, including all possible grades, is $46,400.00 - $74,000.00.

Matching Summary

Match Score: 75

The Applied Research Laboratory (ARL) at Penn State is seeking an IT Support Specialist to provide technical support for CAD software and PLM systems. The role emphasizes customer service, technical troubleshooting, and documentation, and is located in State College, PA.

Salary

Base: $46,400.00 - $74,000.00; Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental, and vision coverage, robust retirement plans, substantial paid time off, 75% tuition discount

Skills & Requirements

Must-have

  • Siemens Teamcenter PLM support
  • CAD software package support
  • Oracle databases and application servers
  • Helpdesk ticketing systems (e.g., Jira)
  • Strong analytical and troubleshooting skills
  • Adherence to security policies and protocols

Nice-to-have

  • Customer service focused
  • Detail-oriented
  • Guidance and training to users
  • Hardware and software inventory tracking

Key Requirements

  • Associate Degree or GED/HS
  • 2+ years of relevant experience (Intermediate)
  • 4+ years of relevant experience (Senior)
  • Eligibility for Secret level clearance
  • Must be a U.S. citizen

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter