Senior Manager, It Service Management

Integer

Base salary not specified; cash-based incentive pr...
**
10 years it service management experience
Strong working knowledge of itil practices
Experience with incident change problem management
** Integer is seeking a Senior Manager for IT Service Management, responsible for overseeing ITSM governance, incident management, and audit readiness aligned with ITIL best practices. The ideal candidate will have extensive experience in IT operations, leadership in SOX compliance, and strong communication skills, with a focus on continuous improvement and data-driven decision-making. **

Job Summary

  • The Senior Manager will own the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
  • This role is accountable for SOX IT General Controls audit readiness, defining evidence standards, and ensuring ongoing compliance across the organization.
  • The company offers a comprehensive benefits package including medical, dental, vision, life insurance, and immediate 401(k) matching contributions.

Matching Summary

Match Score: 75

** Integer is seeking a Senior Manager for IT Service Management, responsible for overseeing ITSM governance, incident management, and audit readiness aligned with ITIL best practices. The ideal candidate will have extensive experience in IT operations, leadership in SOX compliance, and strong communication skills, with a focus on continuous improvement and data-driven decision-making. **

Salary

Base salary not specified; Cash-based incentive program available; Comprehensive benefits package with immediate eligibility

Skills & Requirements

Must-have

  • 10 years IT Service Management experience
  • Strong working knowledge of ITIL practices
  • Experience with Incident Change Problem Management
  • SOX ITGC audit readiness leadership
  • CMDB governance and data integrity management

Nice-to-have

  • Intermediate or Managing Professional ITIL certification
  • Experience leading large-scale IT modernization
  • Strong executive communication skills
  • Ability to balance control with agility
  • Partnership with Internal Audit and Security teams

Key Requirements

  • Bachelor's degree in computer science or related field
  • Minimum 10 years of experience in IT Service Management
  • Demonstrated experience with SOX ITGCs or regulated controls

Work Rights

Not specified

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