Support Specialist Ii

Caesars Entertainment Main

South Lake Tahoe, NV, United States
**
First-level end-user support
Troubleshoot hardware and software
Respond to incidents and service requests
** Caesars Entertainment is seeking a Support Specialist II to provide first-level IT support for business technology and end-user systems in South Lake Tahoe, NV. The role involves prioritizing and responding to service requests, assisting with problem determination, and maintaining technical asset inventory. **

Job Summary

  • Responsible for providing first-level support function for end-user and customer facing technology, including telephones and related technologies.
  • Prioritize and respond to technology related Incidents and Service Requests calls and ensures all client/user support and service requests are handled or escalated in a timely manner.
  • Maintains property technical asset inventory including but not limited PC/Laptops, kiosks, and to Point of Interaction POS devices.

Matching Summary

Match Score: 75

** Caesars Entertainment is seeking a Support Specialist II to provide first-level IT support for business technology and end-user systems in South Lake Tahoe, NV. The role involves prioritizing and responding to service requests, assisting with problem determination, and maintaining technical asset inventory. **

Skills & Requirements

Must-have

  • First-level end-user support
  • Troubleshoot hardware and software
  • Respond to incidents and service requests
  • Maintain technical asset inventory
  • Use Service Management System

Nice-to-have

  • Uphold Mission, Vision & Values
  • Create extraordinary experiences
  • Family-style service approach

Key Requirements

  • Support Specialist II
  • Not a remote worker position

Work Rights

Not specified

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