Customer Service Representative Spanish Bilingual - Insurance

Auto Club Enterprises

Houston, TX, US
Base: $24.00 – $26.00ph; bonus/equity: not specifi...
Fully remote
Fluent english and spanish bilingual skills
Prior customer service or call center experience
Ethernet internet connection with 25mbps download
This role involves answering inbound calls and providing personalized, proactive solutions for AAA members without following a script

Job Summary

  • This role involves answering inbound calls and providing personalized, proactive solutions for AAA members without following a script.
  • The company offers a comprehensive benefits package including health coverage, a pension, 401(K) match, and tuition assistance.
  • Candidates must complete a 4-month virtual training program before transitioning to a full-time remote work schedule.

Matching Summary

This role involves answering inbound calls and providing personalized, proactive solutions for AAA members without following a script.

Salary

Base: $24.00 – $26.00/hour; Bonus/Equity: Not specified; Benefits: Health, dental, vision, 401(K), pension, tuition assistance

Skills & Requirements

Must-have

  • Fluent English and Spanish bilingual skills
  • Prior customer service or call center experience
  • Ethernet internet connection with 25mbps download
  • Reside within 80 miles of Houston TX branch
  • Ability to work flexible shifts including weekends

Nice-to-have

  • Strong problem-solving and critical thinking mindset
  • Experience navigating multiple computer systems
  • Willingness to adapt to a fast-paced environment
  • Positive attitude and active listening skills

Key Requirements

  • High school diploma or GED required
  • Must pass background check and drug screening
  • Bilingual fluency assessment required
  • Must reside within 80 miles of Houston office

Work Rights

Not specified

Tailored Resume

Cover Letter