Pharmacy Guide

Devoted Health

Remote, United States
Base: $22-$25ph; bonus/equity: stock options + bon...
Fully remote
2+ years high-volume customer service experience
Exceptional verbal and written communication skills
Ability to navigate digital platforms and internal systems
Devoted Health is seeking a Pharmacy Guide to support members in navigating their healthcare and medication needs remotely. The ideal candidate will possess strong customer service skills, particularly in a healthcare setting, and demonstrate a commitment to member-centric communication and problem-solving

Job Summary

  • The role focuses on connecting members to programs that support medication adherence through telephone and SMS outreach.
  • Employees must utilize AI-assisted resources and internal tools to research questions and provide clear, reliable information to members.
  • The company offers a total rewards package including health benefits, stock options, and a $100 monthly mobile stipend.

Matching Summary

Match Score: 85

Devoted Health is seeking a Pharmacy Guide to support members in navigating their healthcare and medication needs remotely. The ideal candidate will possess strong customer service skills, particularly in a healthcare setting, and demonstrate a commitment to member-centric communication and problem-solving.

Salary

Base: $22-$25/hour; Bonus/Equity: Stock options and bonus eligibility; Benefits: Health, dental, vision, PTO, 401K

Skills & Requirements

Must-have

  • 2+ years high-volume customer service experience
  • Exceptional verbal and written communication skills
  • Ability to navigate digital platforms and internal systems
  • Strong organizational and time management skills
  • Flexible schedule availability for business needs

Nice-to-have

  • Health insurance or Medicare Advantage experience
  • Pharmacy or medication terminology knowledge
  • Experience in fast-paced startup environments
  • Bilingual English and Spanish fluency
  • Empathy and ability to de-escalate concerns

Key Requirements

  • 2+ years in high-volume customer-serving role
  • 1+ years healthcare setting experience preferred
  • Fluency in English and Spanish for bilingual roles

Work Rights

Not specified

Tailored Resume

Cover Letter