Senior Key Account Manager (distributors & B2b)

Dyson

Not specified; not specified; comprehensive pyckag...
Hybrid
Global partner or distributor management experience
Customer service kpi monitoring (csat, nps)
Stakeholder management in matrixed organizations
The role involves leading customer service relationships with distributor partners to ensure they deliver exceptional experiences for Dyson owners worldwide

Job Summary

  • The role involves leading customer service relationships with distributor partners to ensure they deliver exceptional experiences for Dyson owners worldwide.
  • You will define and monitor global KPIs and SLAs while running regular performance reviews to drive shared learning and continuous improvement.
  • Dyson offers a comprehensive reward package including financial, lifestyle, and health benefits tailored to every stage of life.

Matching Summary

The role involves leading customer service relationships with distributor partners to ensure they deliver exceptional experiences for Dyson owners worldwide.

Salary

Not specified; Not specified; Comprehensive package of Financial, Lifestyle, and Health Benefits

Skills & Requirements

Must-have

  • Global partner or distributor management experience
  • Customer service KPI monitoring (CSAT, NPS)
  • Stakeholder management in matrixed organizations
  • Contract oversight and performance tracking

Nice-to-have

  • Experience driving continuous improvement initiatives
  • Ability to lead by influence without direct authority
  • Strong communication skills across regions
  • Passion for creating effortless customer experiences

Key Requirements

  • Hands-on experience managing global partners or distributors
  • Proven track record in customer service or consumer-facing roles
  • Experience overseeing contracts and tracking performance metrics

Work Rights

Not specified

Tailored Resume

Cover Letter