Customer Success Manager - Legal

Octus

New York, United States
Base: $70,000-$90,000; bonus/equity: performance-b...
On-site
Customer relationship management
Drive product usage
Develop stakeholder relationships
The Customer Success Manager will be responsible for managing a book of existing AmLaw 100 firms while supporting our efforts to promote processes, drive retention rates, increase usage and develop stakeholder relationships

Job Summary

  • The Customer Success Manager will be responsible for managing a book of existing AmLaw 100 firms while supporting our efforts to promote processes, drive retention rates, increase usage and develop stakeholder relationships.
  • Octus employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, pet-friendly offices (US only), and much more.
  • Octus is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other legally protected status.

Matching Summary

The Customer Success Manager will be responsible for managing a book of existing AmLaw 100 firms while supporting our efforts to promote processes, drive retention rates, increase usage and develop stakeholder relationships.

Salary

Base: $70,000-$90,000; Bonus/Equity: performance-based annual bonus; Benefits: competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements

Skills & Requirements

Must-have

  • Customer relationship management
  • Drive product usage
  • Develop stakeholder relationships
  • Financial restructuring industry knowledge
  • Sub-investment grade market understanding

Nice-to-have

  • Growth-minded innovators
  • Action oriented
  • Customer first mindset
  • Effective team players
  • Driven to excel

Key Requirements

  • 1-5 years customer facing experience
  • Experience in financial services
  • Experience working with law firms
  • Excellent written and verbal communication
  • Diligent, organized, adaptable, creative

Work Rights

Not specified

Tailored Resume

Cover Letter