Salesforce Service Cloud Consultant - Song (gn)

Accenture Australia

Warsaw, Poland
Not specified; not specified; private medical care...
Fully remote with travel to client locations as needed.
2+ years salesforce service cloud experience
Consulting background preferred
Strong business and data analytics skills
Accenture Australia is seeking a Salesforce Service Cloud Consultant to join their team, focusing on enhancing customer interactions and implementing tailored Salesforce solutions. The role is primarily remote with some travel required, and candidates should possess at least two years of experience in Salesforce Service Cloud implementations

Job Summary

  • The role involves planning, designing, and delivering customer interaction solutions across multiple channels including IVR, web, email, chat, SMS, and social media.
  • Candidates will provide consulting support on Salesforce projects, including requirement gathering, solution alignment, and presenting demos to stakeholders.
  • The position offers a dynamic international environment with opportunities for intensive training, certification maintenance, and access to global networks.

Matching Summary

Match Score: 85

Accenture Australia is seeking a Salesforce Service Cloud Consultant to join their team, focusing on enhancing customer interactions and implementing tailored Salesforce solutions. The role is primarily remote with some travel required, and candidates should possess at least two years of experience in Salesforce Service Cloud implementations.

Salary

Not specified; Not specified; Private medical care, life insurance, employee share purchase plan, referral program

Skills & Requirements

Must-have

  • 2+ years Salesforce Service Cloud experience
  • Consulting background preferred
  • Strong business and data analytics skills
  • Excellent presentation skills
  • Experience with digital customer service transformation

Nice-to-have

  • Creative problem-solving abilities
  • Knowledge of CCaaS platforms like AWS Connect or Genesys
  • Proven ability to work in multicultural environments
  • Willingness to travel for client advisory roles
  • Continuous professional growth mindset

Key Requirements

  • 2+ years of Salesforce Service Cloud implementation experience
  • At least one Salesforce certification preferred
  • Solid knowledge of digital customer service transformation
  • Strong analytical and problem-solving capabilities
  • Excellent German communication skills (Bonus)

Work Rights

Not specified

Tailored Resume

Cover Letter