Lead Customer Service Representative（三田オフィス②sap E1）

Thermo Fisher Scientific UK

Mitaka, Japan
**
Sap e1 or erp system experience
Customer service and inquiry handling
Order processing and delivery coordination
** Thermo Fisher Scientific is seeking a Lead Customer Service Representative for their Mitaka, Japan office. The role involves coordinating order processing and delivery for life sciences products, requiring strong customer service and ERP experience. **

Job Summary

  • This role serves as the central coordination point for managing the entire order-to-delivery process for over 240,000 life science items using SAP E1.
  • The team operates with a flexible work environment including flex-time and remote work options to support work-life balance.
  • Employees benefit from a structured career path with opportunities for job rotation into procurement, planning, and data management departments.

Matching Summary

Match Score: 75

** Thermo Fisher Scientific is seeking a Lead Customer Service Representative for their Mitaka, Japan office. The role involves coordinating order processing and delivery for life sciences products, requiring strong customer service and ERP experience. **

Skills & Requirements

Must-have

  • SAP E1 or ERP system experience
  • Customer service and inquiry handling
  • Order processing and delivery coordination
  • Japanese business communication skills
  • Microsoft Excel and Word proficiency

Nice-to-have

  • Call center operator experience
  • Process improvement and SOP creation
  • Finance and accounting knowledge
  • Training junior staff or temporary workers
  • Proactive risk management mindset

Key Requirements

  • Bachelor's degree or equivalent education
  • Minimum 3 years of customer service experience
  • Experience in business process improvement projects

Work Rights

Not specified

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