Oshkosh Corp. is seeking a Senior Customer Advocate to enhance customer satisfaction and manage client experiences in a hybrid work environment. The ideal candidate will possess a degree in a related field and have extensive experience in manufacturing, customer service, or supply chain management
Job Summary
The Senior Customer Advocate represents customer interests in company meetings and actively works on post-award issues to resolve complaints.
This role requires assuming ownership over parts-related issues across various departments to achieve overall customer satisfaction.
The position follows a hybrid schedule with onsite presence Tuesday through Thursday and remote flexibility on Mondays and Fridays.
Matching Summary
Match Score: 85
Oshkosh Corp. is seeking a Senior Customer Advocate to enhance customer satisfaction and manage client experiences in a hybrid work environment. The ideal candidate will possess a degree in a related field and have extensive experience in manufacturing, customer service, or supply chain management.
Salary
Base: $73,200.00 - $117,800.00; Bonus/Equity: Not specified; Benefits: Competitive total rewards package and people-first culture
Skills & Requirements
Must-have
Bachelor's Degree in related field
Five years relevant experience
Read engineering prints and schematics
Microsoft suite proficiency
Parts assistance on business products
Nice-to-have
Prior leadership or project management experience
Strong interpersonal and listening skills
Ability to solve concrete problems practically
Experience with continuous improvement projects
Mentoring and team leadership characteristics
Key Requirements
Bachelor's degree required
5+ years manufacturing or supply chain experience
Ability to travel up to 10%
Proficiency in Microsoft suite
US Person status potentially required for defense roles
Work Rights
U.S. Person status may be required for positions involving controlled goods