The Officer is responsible for ensuring successful service delivery, contract and SLA documentation and execution, change management, and key performance reporting
Job Summary
The Officer is responsible for ensuring successful service delivery, contract and SLA documentation and execution, change management, and key performance reporting.
This role acts as a primary escalation point for all internal and external clients and manages the team responsible for day-to-day processing and oversight.
State Street offers a great work environment with competitive benefits, flexible work programs, and a strong commitment to inclusion, diversity, and social responsibility.
Matching Summary
The Officer is responsible for ensuring successful service delivery, contract and SLA documentation and execution, change management, and key performance reporting.
Skills & Requirements
Must-have
Trade lifecycle management
Risk and control frameworks
SLA adherence and incident management
Team leadership and people management
Process improvement deployment
Client communication at all levels
Nice-to-have
Cross-cultural collaboration
Strong influencing and negotiating skills
Flexibility outside core responsibilities
Attention to detail
Working in matrix structures
Key Requirements
8-10+ years of staff management experience
Degree in finance, business, technology or equivalent
Proven client communication experience
Exposure to audit handling and process transformation