Act as the primary technical support resource for business applications, including Microsoft Dynamics 365 (Finance & Operations / Store Commerce), ticketing, and related systems
Job Summary
Act as the primary technical support resource for business applications, including Microsoft Dynamics 365 (Finance & Operations / Store Commerce), ticketing, and related systems.
Own and manage service request tickets from initiation to resolution, collaborating with internal teams, vendors, and external partners.
Provide timely fixes and proactive solutions to minimize downtime and enhance operational efficiency.
Matching Summary
Act as the primary technical support resource for business applications, including Microsoft Dynamics 365 (Finance & Operations / Store Commerce), ticketing, and related systems.
Skills & Requirements
Must-have
Microsoft Dynamics 365 support
B2C business applications
POS systems and hardware support
Japanese and English communication
Nice-to-have
Experience in large entertainment venues
PCI-compliant environments
Ticketing and eCommerce systems
Key Requirements
Minimum of 5 years of relevant experience
Minimum of 5 years supporting Microsoft Dynamics 365