Customer Success Manager

Acquire Intelligence

Pasig City, Philippines
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Client satisfaction and adoption
Manage renewals and upsell opportunities
Build strong client relationships
** Acquire Intelligence is seeking a Customer Success Manager to enhance client satisfaction and drive value for their portfolio of Riskonnect clients. The ideal candidate will have over five years of experience in a customer-facing role within the SaaS industry and will thrive in a collaborative, innovative work environment. **

Job Summary

  • As a Customer Success Manager, you will be the primary point of contact for a portfolio of Riskonnect clients, responsible for ensuring client satisfaction, executing adoption plans, managing renewals, and identifying upsell opportunities.
  • Your goal is to build strong relationships with decision-makers, deliver value through data-driven insights, and help clients maximize their investment in Riskonnect’s solutions.
  • We offer HMO coverage, yearly kick-off parties with giveaways, recognition through 'Value Awards', and numerous opportunities for career growth and leadership training.

Matching Summary

Match Score: 75

** Acquire Intelligence is seeking a Customer Success Manager to enhance client satisfaction and drive value for their portfolio of Riskonnect clients. The ideal candidate will have over five years of experience in a customer-facing role within the SaaS industry and will thrive in a collaborative, innovative work environment. **

Skills & Requirements

Must-have

  • Client satisfaction and adoption
  • Manage renewals and upsell opportunities
  • Build strong client relationships
  • Data-driven insights
  • Riskonnect solutions expertise

Nice-to-have

  • Innovative and collaborative environment
  • Meaningful work and impact
  • Career growth and internal promotion

Key Requirements

  • 5+ years in customer-facing role (Enterprise Software/SaaS)
  • Manage 20-30 enterprise clients
  • Stakeholder relationship management (remote tools)
  • Develop senior-level client relationships
  • Analyze customer behavior
  • 8+ years in Insurance or SaaS industry (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter