Customer Service Manager

DNATA SINGAPORE PTE. LTD.

D17 Loyang, Changi, 50 AIRPORT BOULEVARD CIAS BLDG 819658
Sgd 4,500 - 6,500 / monthly pm
On-site
Coaching
Ground handling
Security
DNATA Singapore Pte. Ltd. is seeking a Customer Service Manager to lead airport customer service operations and ensure excellence in service delivery. The role involves managing teams, stakeholder relationships, and operational efficiency while driving continuous improvement initiatives

Job Summary

  • The Customer Service Manager is responsible for leading end-to-end airport customer service operations, ensuring excellence in service delivery and operational efficiency
  • Key Responsibilities Operations Develop and execute operational plans to ensure seamless customer service delivery across all touchpoints
  • Anticipate potential disruptions and implement contingency measures to minimize operational risks and customer impact

Matching Summary

Match Score: 85

DNATA Singapore Pte. Ltd. is seeking a Customer Service Manager to lead airport customer service operations and ensure excellence in service delivery. The role involves managing teams, stakeholder relationships, and operational efficiency while driving continuous improvement initiatives.

Salary

SGD 4,500 - 6,500 / Monthly

Skills & Requirements

Must-have

  • Coaching
  • Ground Handling
  • Security
  • Documentation
  • Team Management

Nice-to-have

  • Accountability
  • Community Engagement
  • Airport Operations
  • Human Resources
  • Regulatory Requirements
  • Stakeholder Management
  • Lean Initiatives

Key Requirements

  • Minimum 5 years experience

Work Rights

Tailored Resume

Cover Letter