Customer Service Representative With German (m/f/x)

3M

Wrocław, , Poland
Hybrid – minimum 2 days per week/8 days per month in office
Customer service support via defined channels
Handling customer transactions and inquiries
English and german at minimum c1 level
3M is seeking a Customer Service Representative with proficiency in German to support customer inquiries, manage orders, and enhance service efficiency in a hybrid work environment based in Wrocław, Poland. The ideal candidate should possess strong communication skills, relevant work experience, and familiarity with tools such as SAP and Salesforce

Job Summary

  • As a Customer Service Representative with German you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.
  • 3M offers many programs to help you live your best life – both physically and financially including private medical care, life insurance, retirement scheme, and multisport card.
  • Work Your Way is hybrid with minimum 2 days per week or 8 days per month in office at Wrocław location.

Matching Summary

Match Score: 85

3M is seeking a Customer Service Representative with proficiency in German to support customer inquiries, manage orders, and enhance service efficiency in a hybrid work environment based in Wrocław, Poland. The ideal candidate should possess strong communication skills, relevant work experience, and familiarity with tools such as SAP and Salesforce.

Skills & Requirements

Must-have

  • Customer Service support via defined channels
  • Handling customer transactions and inquiries
  • English and German at minimum C1 level
  • Basic knowledge of SAP
  • Team player and results oriented

Nice-to-have

  • Skills of Salesforce CRM system
  • Good communication and presentation skills
  • Well organized and independent
  • Eager to improve service and logistics processes
  • Ability to manage change and adapt quickly

Key Requirements

  • 1-3 years customer facing experience
  • Complaints handling experience
  • Customer issue resolution experience
  • English and German language proficiency C1
  • Basic SAP knowledge

Work Rights

Not specified

Tailored Resume

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