Base: $39,930.00; bonus/equity: not specified; ben...
Counsel students and parents over the phone
Familiar with financial aid policies
Look up student data in system
The Financial Aid Professional I works under the general supervision of the call center supervisor and is responsible for assisting to counsel students and parents over the phone
Job Summary
The Financial Aid Professional I works under the general supervision of the call center supervisor and is responsible for assisting to counsel students and parents over the phone.
This position will provide answers to callers by being familiar with federal, state, and university policies and regulations and by looking up student data in the integrated student information system.
The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance, with a benefits package including tuition waivers and retirement programs.
Matching Summary
The Financial Aid Professional I works under the general supervision of the call center supervisor and is responsible for assisting to counsel students and parents over the phone.
Salary
Base: $39,930.00; Bonus/Equity: Not specified; Benefits: Yes
Skills & Requirements
Must-have
Counsel students and parents over the phone
Familiar with financial aid policies
Look up student data in system
Present financial aid information
Assist in default management efforts
Nice-to-have
Create and maintain collegial relationships
Advance state and build better world
Foster welcoming climate and creativity
Key Requirements
Associate's degree required
Bachelor's degree preferred
Experience in professional office setting
Customer service experience
Proof of legal authority to work in US
Work Rights
Proof of legal authority to work in the United States