Senior Manager Software Engineering, Det Public Sector

Salesforce

Base: $172,500 - $260,100 annually; bonus/equity: ...
Not specified
8+ years digital support experience
4+ years people management experience
Salesforce experience cloud or service cloud knowledge
Salesforce is seeking a Senior Manager of Software Engineering for their Digital Enterprise Technology team, focusing on the development and success of a Customer Success portal for the Public Sector. The ideal candidate should have extensive experience in digital support and people management, with a strong emphasis on collaboration and strategic leadership

Job Summary

  • This role involves leading a cross-functional team to define the strategy and roadmap for the Public Sector Customer Success portal.
  • The successful candidate must be a U.S. Citizen operating on U.S. Soil capable of meeting strict government screening standards including fingerprint scans.
  • Salesforce offers competitive compensation ranging from $172,500 to $260,100 annually along with comprehensive benefits including medical, dental, vision, and 401(k).

Matching Summary

Match Score: 85

Salesforce is seeking a Senior Manager of Software Engineering for their Digital Enterprise Technology team, focusing on the development and success of a Customer Success portal for the Public Sector. The ideal candidate should have extensive experience in digital support and people management, with a strong emphasis on collaboration and strategic leadership.

Salary

Base: $172,500 - $260,100 annually; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, mental health, paid parental leave, life insurance, 401(k), stock purchasing program

Skills & Requirements

Must-have

  • 8+ years digital support experience
  • 4+ years people management experience
  • Salesforce Experience Cloud or Service Cloud knowledge
  • FedRAMP compliance understanding
  • Agile/Scrum project management
  • Case deflection and CSAT metric ownership

Nice-to-have

  • Experience with Mulesoft or Heroku
  • Knowledge of Coveo or Zendesk Guide
  • Background in SaaS B2B support operations
  • Familiarity with Salesforce CMS and Knowledge
  • Experience scaling enterprise support portals

Key Requirements

  • Must be a U.S. Citizen
  • 8+ years in digital support or CX
  • 4+ years leading technical teams
  • Deep understanding of case management systems
  • Ability to meet FedRAMP security standards

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter