Cloud Support Consultant F/h/n

OVHcloud

**
Technical support experience
Cloud infrastructure knowledge
Servicenow or jira familiarity
** OVHcloud is seeking a Cloud Support Consultant to join their Customer Services department, responsible for providing technical assistance and solutions to their clients, particularly large accounts. The role involves managing support tickets, client communications, and collaborating with various internal teams to enhance customer satisfaction. **

Job Summary

  • You will assist large enterprise clients with cloud products including VMware, HPC, and Baremetal infrastructure.
  • The role requires continuous learning of OVHcloud technologies such as virtualization, networking, Linux, Windows, and disaster recovery.
  • You will collaborate with Product, Sales, and Professional Services teams to resolve incidents and optimize client satisfaction.

Matching Summary

Match Score: 75

** OVHcloud is seeking a Cloud Support Consultant to join their Customer Services department, responsible for providing technical assistance and solutions to their clients, particularly large accounts. The role involves managing support tickets, client communications, and collaborating with various internal teams to enhance customer satisfaction. **

Skills & Requirements

Must-have

  • Technical support experience
  • Cloud infrastructure knowledge
  • ServiceNow or JIRA familiarity
  • English B1 level proficiency

Nice-to-have

  • Linux system administration skills
  • VMware vSphere expertise
  • Fluent English communication
  • Strong customer service orientation

Key Requirements

  • First experience in technical cloud support
  • Familiarity with ticketing systems like ServiceNow
  • Minimum B1 English level required

Work Rights

Not specified

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