Principal, Customer Success Manager

Workday

India
**
Customer relationship coordination
Communicate workday roadmap
Develop customer success plans
** Workday is seeking a Principal Customer Success Manager to establish and enhance customer relationships in India, focusing on customer value and retention in a fully remote role. The ideal candidate should have extensive experience in customer-facing services, project management, and strong communication skills to drive customer engagement and adoption of Workday products. **

Job Summary

  • The Customer Success (CS) team is the voice of the customer and a critical driver of long-term business growth.
  • As our first Customer Success Manager in India, you will be instrumental in establishing our foundation in this vital, rapidly growing market.
  • Our approach enables our teams to deepen connections, maintain a strong community, and do their best work.

Matching Summary

Match Score: 75

** Workday is seeking a Principal Customer Success Manager to establish and enhance customer relationships in India, focusing on customer value and retention in a fully remote role. The ideal candidate should have extensive experience in customer-facing services, project management, and strong communication skills to drive customer engagement and adoption of Workday products. **

Skills & Requirements

Must-have

  • Customer relationship coordination
  • Communicate Workday roadmap
  • Develop customer success plans
  • Resolve customer concerns
  • Facilitate solution adoption

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm
  • Bold ideas and genuine care

Key Requirements

  • 10+ years customer facing services role
  • 3+ years project management experience
  • Bachelor degree or equivalent work experience
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

Cover Letter