Customer Success Consultant

RELX

Not specified
Customer journey mapping
Customer usage tracking
Thought leadership programs
RELX is seeking a Customer Success Consultant for its LexisNexis Legal & Professional division. The role focuses on enhancing customer journeys, driving customer engagement, and improving retention through strategic initiatives and collaborative efforts across various teams

Job Summary

  • The purpose of this role is part of Customer Success team that drives customer success through better servicing and retaining customers.
  • This role will be accountable for the metrics-driven customer success program, leading a cross-functional team (Sales, Product, CS, GOTC) who will each be responsible for their respective action in delivering customer-focused servicing.
  • We know your well-being and happiness are key to a long and successful career.

Matching Summary

Match Score: 85

RELX is seeking a Customer Success Consultant for its LexisNexis Legal & Professional division. The role focuses on enhancing customer journeys, driving customer engagement, and improving retention through strategic initiatives and collaborative efforts across various teams.

Skills & Requirements

Must-have

  • Customer journey mapping
  • Customer usage tracking
  • Thought leadership programs
  • Cross-functional team leadership
  • Data analysis and reporting
  • Customer engagement strategy

Nice-to-have

  • Legal market understanding
  • Strong probing skills
  • Attention to detail
  • Collaborative internal work

Key Requirements

  • Bachelor’s Degree with legal qualification
  • Understanding of SEA’s legal market
  • Independent ownership of work streams/projects
  • Excellent communication, influencing and interpersonal skills
  • Experience in customer engagement
  • Working knowledge of Excel, PowerPoint, CRM
  • Strong analytical thinker

Work Rights

Not specified

Tailored Resume

Cover Letter