As a Customer Service Coordinator, you will be executing the 1st level Support of all customer queries by phone & email and being 1st point of contact for existing customers
Job Summary
As a Customer Service Coordinator, you will be executing the 1st level Support of all customer queries by phone & email and being 1st point of contact for existing customers.
You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner.
You can maximize your work-life balance and flexibility through our Hybrid Work Model.
Matching Summary
As a Customer Service Coordinator, you will be executing the 1st level Support of all customer queries by phone & email and being 1st point of contact for existing customers.
Skills & Requirements
Must-have
1st level customer support
customer onboarding processes
cross-functional collaboration
customer information management
customer account reviews
customer retention efforts
English communication skills
Nice-to-have
diplomatic and sensitive communication
commercial sustainability
continuous process improvement
data storytelling
empathy
taking ownership
Key Requirements
Minimum of 1 years working experience
Apprenticeship in logistic or customer service
CRM and ERP working experience
Advanced Excel skills
High level written and verbal communication in English