System Support Analyst I (mon-fri 7am-4pm Eastern Time)

Intelerad Medical Systems

Remote
Remote
Technical support via phone and portal
Diagnose and resolve complex technical issues
Windows operating systems administration
Intelerad Medical Systems is seeking a System Support Analyst I to provide technical support for their InteleShare software, primarily in a remote capacity. The ideal candidate should have experience in Windows administration and customer service, focusing on optimizing system performance and ensuring customer satisfaction

Job Summary

  • The System Support Analyst I serves as the primary technical resource for InteleShare customers, ranging from major hospital networks to small radiology facilities.
  • This remote position operates on a night shift schedule providing real-time technical support through substantial phone interaction and direct customer engagement.
  • The role ensures InteleShare software is properly configured and operating effectively at all times, delivering timely resolution of technical issues while maintaining exceptional service levels and customer satisfaction.

Matching Summary

Match Score: 85

Intelerad Medical Systems is seeking a System Support Analyst I to provide technical support for their InteleShare software, primarily in a remote capacity. The ideal candidate should have experience in Windows administration and customer service, focusing on optimizing system performance and ensuring customer satisfaction.

Skills & Requirements

Must-have

  • Technical support via phone and portal
  • Diagnose and resolve complex technical issues
  • Windows operating systems administration
  • SQL Server database troubleshooting
  • ServiceNow ticketing system
  • InteleShare software configuration

Nice-to-have

  • Excellent customer service skills
  • Strong problem-solving abilities
  • Work effectively under pressure
  • Remote work with secure connections
  • Knowledge sharing and documentation

Key Requirements

  • 1-2 years Windows administration and technical customer support
  • Microsoft Windows server and workstation OS knowledge
  • Client-facing communication skills
  • English verbal and written communication skills
  • Ability to work remotely

Work Rights

Not specified

Tailored Resume

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