The role involves managing incidents end-to-end from lodgement to closure while conducting root cause analysis to improve control environments
Job Summary
The role involves managing incidents end-to-end from lodgement to closure while conducting root cause analysis to improve control environments.
Candidates will coordinate with multiple business functions including Risk, Compliance, and Technology to oversee rectification activities and regulatory reporting.
Mercer offers a vibrant inclusive culture with professional development opportunities and a hybrid work model requiring three days in the office.
Matching Summary
The role involves managing incidents end-to-end from lodgement to closure while conducting root cause analysis to improve control environments.
Skills & Requirements
Must-have
5 years financial services experience
Superannuation and Insurance knowledge
End-to-end incident management
Root cause analysis facilitation
Stakeholder engagement across functions
Nice-to-have
Experience in regulated operations environment
Knowledge of Mercer systems SuperB Sonata M-Track
Coaching and continuous improvement skills
Operational risk governance familiarity
Dynamic team collaboration abilities
Key Requirements
Minimum 5 years financial services experience
Relevant tertiary or postgraduate qualification
Approval to work in Australia required
Criminal & Bankruptcy check clearance
Work Rights
Must have appropriate approval to work in Australia