Customer Support Engineer - Fast Products

KLA

Phoenix, AZ, USA
Base: $27.46 - $46.69 ph; bonus/equity: performanc...
Repair of highly complex electro mechanical capital equipment
Troubleshoots technical equipment problems via telephone or at customer site
Resolve system level problems with multiple causes
The role involves evaluating, analyzing, and diagnosing technical equipment problems to ensure customer production improvements

Job Summary

  • The role involves evaluating, analyzing, and diagnosing technical equipment problems to ensure customer production improvements.
  • KLA invests 15% of sales back into R&D and focuses heavily on innovation with expert teams of physicists and engineers.
  • The position includes a comprehensive total rewards package featuring medical, dental, vision, 401(K) matching, and tuition reimbursement.

Matching Summary

The role involves evaluating, analyzing, and diagnosing technical equipment problems to ensure customer production improvements.

Salary

Base: $27.46 - $46.69 Per Hour; Bonus/Equity: Performance incentive programs eligible; Benefits: Medical, dental, vision, life, 401(K), ESPP, tuition reimbursement

Skills & Requirements

Must-have

  • Repair of highly complex Electro Mechanical capital equipment
  • Troubleshoots technical equipment problems via telephone or at customer site
  • Resolve system level problems with multiple causes
  • Execute technical critical issues with detailed problem statement

Nice-to-have

  • Build positive relationship with customers
  • Contribute to knowledge capturing and re-use systems
  • Characterization and support of customer demos

Key Requirements

  • Master's Level Degree with 0 years experience OR Bachelor's with 2 years related work experience
  • Estimated 20% travel once trained in classroom
  • Hands-on skills for repair of complex equipment

Work Rights

Not specified

Tailored Resume

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