Contact Center Workforce Management Officer

UOB Group

Ho Chi Minh, Vietnam
Service level management
Real time adherence reports
Workflow analysis
The Contact Center Workforce Management Officer is responsible for workflow analysis of departmental systems and procedures. The overall objective is to ensure accurate reporting and compliance across all product lines. This role requires collaboration with Customer Service teams to minimize administrative tasks and improve productivity

Job Summary

  • The Contact Center Workforce Management Officer is responsible for workflow analysis of departmental systems and procedures. The overall objective is to ensure accurate reporting and compliance across all product lines. This role requires collaboration with Customer Service teams to minimize administrative tasks and improve productivity.

Matching Summary

The Contact Center Workforce Management Officer is responsible for workflow analysis of departmental systems and procedures. The overall objective is to ensure accurate reporting and compliance across all product lines. This role requires collaboration with Customer Service teams to minimize administrative tasks and improve productivity.

Skills & Requirements

Must-have

  • Service Level management
  • Real Time Adherence reports
  • workflow analysis

Nice-to-have

  • enthusiastic and self-motivated
  • problem solving skills
  • ability to work under pressure

Key Requirements

  • Bachelor’s degree or equivalent experience
  • At least 2 years of experience
  • Good communication skills in Vietnamese and English

Work Rights

Not specified

Tailored Resume

Cover Letter