Deputy/customer Care Manager (compliant Handling) At Professional Services

Me2Works

Base: not specified; bonus/equity: not specified; ...
On-site
Complaint handling in financial institution
Customer service and feedback management
Regulatory compliance in complaint handling
Handle customer complaints and feedback strictly in accordance with internal and external regulatory requirements and report special cases to management immediately

Job Summary

  • Handle customer complaints and feedback strictly in accordance with internal and external regulatory requirements and report special cases to management immediately.
  • Propose resolutions to complaints to minimize the Bank’s reputational risk and align with overall business strategies, aiming to turn customer complaints into compliments.
  • Offer competitive remuneration and comprehensive fringe benefits including medical and life insurance, and various allowances to the right candidate.

Matching Summary

Handle customer complaints and feedback strictly in accordance with internal and external regulatory requirements and report special cases to management immediately.

Salary

Base: Not specified; Bonus/Equity: Not specified; Benefits: Medical and life insurance, various allowances

Skills & Requirements

Must-have

  • Complaint handling in financial institution
  • Customer service and feedback management
  • Regulatory compliance in complaint handling
  • Root cause analysis and investigation
  • Service quality assessment and training
  • Proficient in MS Word, Excel, PowerPoint

Nice-to-have

  • Positive thinking and strong initiative
  • Customer-centric and innovative mindset
  • Excellent mediation and problem-solving skills
  • Strong presentation and interpersonal skills
  • Proficient in Putonghua

Key Requirements

  • University graduate in translation/business discipline preferred
  • Experience in financial institution complaint handling preferred
  • Good command of verbal and written English and Chinese

Work Rights

Not specified

Tailored Resume

Cover Letter