The primary mission is to handle incoming customer calls regarding elevator breakdowns while ensuring optimal responsiveness and effective coordination with technicians
Job Summary
The primary mission is to handle incoming customer calls regarding elevator breakdowns while ensuring optimal responsiveness and effective coordination with technicians.
Employees are responsible for qualifying incidents, dispatching interventions based on urgency and location, and following up to ensure customer satisfaction.
Otis is a global industry leader employing 72,000 people committed to safety, ethics, and quality in over 200 countries.
Matching Summary
The primary mission is to handle incoming customer calls regarding elevator breakdowns while ensuring optimal responsiveness and effective coordination with technicians.
Skills & Requirements
Must-have
French language proficiency required
Incoming call management skills
Technical dispatching system usage
Customer satisfaction follow-up
Urgent situation stress management
Nice-to-have
English or additional language skills
Previous call center experience
Elevator product knowledge
Active listening capabilities
Autonomous work style
Key Requirements
Minimum Bac +2 education level
2 years of call center or technical service experience preferred