Senior Operations Manager

AIPL ACQUIRE INTELLIGENCE

24/7 campaign support
Contact center operations
Service delivery excellence
As a Sr. Operations Manager, you will lead a high-performing team supporting a 24/7 campaign, ensuring round-the-clock excellence in service delivery

Job Summary

  • As a Sr. Operations Manager, you will lead a high-performing team supporting a 24/7 campaign, ensuring round-the-clock excellence in service delivery.
  • You will oversee strategic and daily operations in a contact center environment, driving team performance, compliance, client satisfaction, and continuous improvement.
  • Benefits include HMO coverage for you and your family, yearly kick-off parties, recognition through 'Value Awards', and opportunities for career growth with internal promotions and leadership training.

Matching Summary

As a Sr. Operations Manager, you will lead a high-performing team supporting a 24/7 campaign, ensuring round-the-clock excellence in service delivery.

Skills & Requirements

Must-have

  • 24/7 campaign support
  • Contact center operations
  • Service delivery excellence
  • KPI achievement
  • Customer experience management
  • Workforce management

Nice-to-have

  • Innovation and collaboration
  • Entrepreneurial energy
  • Fast with intent
  • Laugh and learn culture

Key Requirements

  • 5 years of operations management experience
  • Strong leadership capability
  • Excellent analytical skills
  • Proficient in Microsoft Excel
  • Experience with operations management tools
  • Willingness to support 24/7 operations

Work Rights

Not specified

Tailored Resume

Cover Letter