Positions in this job family are responsible for establishing contact with both internal and external customers and providing requested information or assistance
Job Summary
Positions in this job family are responsible for establishing contact with both internal and external customers and providing requested information or assistance.
Responsibilities may include operating various types of telephone or communications equipment, issuing supplies, processing applications, and serving as a cashier.
This is the career level of this job family where employees will be expected to perform duties at all levels of complexity and may be assigned training or team leadership responsibilities.
Matching Summary
Positions in this job family are responsible for establishing contact with both internal and external customers and providing requested information or assistance.
Salary
$28,983.84
Skills & Requirements
Must-have
Public contact methods
Telephone procedures
Spelling, punctuation, and grammar
Arithmetic skills
Program or service knowledge
Operating office equipment including computers
Gathering data and facts
Keeping records
Communicating effectively orally and in writing
Nice-to-have
Training lower-level staff
Serving as a project or team leader
Advanced technological equipment usage
Interpretation of agency policies
Developing policies and procedures
Key Requirements
One year of experience in sales, public contact work, handling and processing mail, or general office clerical work
Plus one additional year of experience in customer service, mail room operations or technical clerical work
Equivalent combination of education and experience
Willing and able to fulfill all job-related travel (some positions)
Performing moderately heavy lifting (some positions)