Base: $23.37 - $36.19 / hourly; bonus/equity: not ...
Not specified (assumed to be onsite based on job description).
Desktop computer systems support
Enterprise office technologies
Tier 1 high volume call center
Washington University in St. Louis is seeking a Technical Support Specialist I to provide desktop support for faculty, staff, and students. This role involves troubleshooting computer systems, software, and networking issues in a high-volume call center environment
Job Summary
Under moderate supervision, provides support of desktop computer systems and other technology-based systems for University staff, faculty and students.
This is a Tier 1 high volume call center position.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Matching Summary
Match Score: 85
Washington University in St. Louis is seeking a Technical Support Specialist I to provide desktop support for faculty, staff, and students. This role involves troubleshooting computer systems, software, and networking issues in a high-volume call center environment.
Salary
Base: $23.37 - $36.19 / Hourly; Bonus/Equity: Not specified; Benefits: Competitive health insurance, U-Pass, 403(b) Retirement Savings Plan, tuition benefits
Skills & Requirements
Must-have
desktop computer systems support
enterprise office technologies
Tier 1 high volume call center
operating system, software, hardware and networking
respond to assigned tickets
front-facing support liaison
Nice-to-have
highly motivated individuals
consistent with core mission and guiding principles
ability to work on call
ability to travel
Key Requirements
High school diploma or equivalent
Providing Desktop Support In An Enterprise Environment (2 Years)