Experiments Specialist

Thumbtack

Remote, US
Not specified; not specified; not specified
Remote
3+ years customer support experience
Excellent written and verbal communication
Ability to work evenings weekends holidays
Thumbtack is seeking an Experiments Specialist to join their remote team, focusing on enhancing customer experiences through innovative service models. The ideal candidate will possess strong customer support skills, critical thinking abilities, and a passion for experimentation

Job Summary

  • The Experiments Team sits at the intersection of customer experience, operations, and product innovation, working hands-on with customers and pros to test, refine, and help scale new service models.
  • Experiments Specialists are frontline experts who directly support customers while helping validate, refine, and scale new service models through fast-moving pilot programs.
  • Success in this role requires exceptional adaptability, strong critical thinking, and a consultative, customer-obsessed approach to manage cases end-to-end across multiple channels.

Matching Summary

Match Score: 85

Thumbtack is seeking an Experiments Specialist to join their remote team, focusing on enhancing customer experiences through innovative service models. The ideal candidate will possess strong customer support skills, critical thinking abilities, and a passion for experimentation.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 3+ years customer support experience
  • Excellent written and verbal communication
  • Ability to work evenings weekends holidays
  • Self-motivated with growth mindset

Nice-to-have

  • Technical writing or documentation experience
  • Familiarity with Salesforce Genesys spreadsheets
  • Background in sales or platform operations
  • Experience in high-growth experimental environments

Key Requirements

  • 3+ years experience in customer support roles
  • Availability for 40 hours including evenings and weekends

Work Rights

Not specified

Tailored Resume

Cover Letter