Lead a team of Customer Service Representatives ensuring high standards across order management, quotations, invoicing, administration, and master data
Job Summary
Lead a team of Customer Service Representatives ensuring high standards across order management, quotations, invoicing, administration, and master data.
Drive the resolution of complex customer inquiries while collaborating closely with cross-functional partners including Finance, Logistics, Sales, Marketing, and Quality.
Promote employee engagement and retention by conducting regular 1:1s, coaching, and mentoring to build team capability and reduce attrition.
Matching Summary
Lead a team of Customer Service Representatives ensuring high standards across order management, quotations, invoicing, administration, and master data.
Skills & Requirements
Must-have
3 years leadership experience in Customer Service
ERP system proficiency required
Strong people management and coaching abilities
Nice-to-have
Experience in shared service or multinational environment
Passion for developing others
Proactive approach to continuous improvement
Key Requirements
Bachelor's degree or equivalent experience
At least 3 years proven leadership experience
Proficiency in Microsoft Outlook, Excel, and PowerPoint