Enterprise Customer Experience Director

Baker Hughes

**
Customer-centric transformation
Voice of customer methodologies
Cx strategy and roadmap development
** Baker Hughes is seeking an Enterprise Customer Experience Director to lead the transformation of customer experience across the organization, focusing on enhancing customer engagement and loyalty. The ideal candidate will have over 10 years of experience in customer experience transformation and will play a pivotal role in integrating customer insights into strategic decisions. **

Job Summary

  • This role drives enterprise-wide transformation to embed customer experience at the heart of how Baker Hughes operates.
  • Responsibilities include developing and activating the enterprise customer experience transformation, integrating customer voice and insights into business decision-making.
  • Baker Hughes offers contemporary work-life balance programs, comprehensive medical care, life insurance, and tailored financial programs.

Matching Summary

Match Score: 75

** Baker Hughes is seeking an Enterprise Customer Experience Director to lead the transformation of customer experience across the organization, focusing on enhancing customer engagement and loyalty. The ideal candidate will have over 10 years of experience in customer experience transformation and will play a pivotal role in integrating customer insights into strategic decisions. **

Skills & Requirements

Must-have

  • Customer-centric transformation
  • Voice of Customer methodologies
  • CX strategy and roadmap development
  • Enterprise-wide CX implementation
  • CX program effectiveness measurement
  • Represent customer perspective in leadership

Nice-to-have

  • Embedding customer experience
  • Driving enterprise alignment
  • Strengthening competitiveness
  • Fostering an inclusive culture
  • Contemporary work-life balance

Key Requirements

  • 10+ years leading customer experience transformation
  • Experience in complex global matrix organizations
  • Master's degree in business, mathematics, engineering, or related fields
  • Ability to work effectively across global time zones
  • Ability to travel domestically and internationally

Work Rights

Not specified

Tailored Resume

Cover Letter