Customer Service Specialist

Barry Callebaut AG

Port Klang, Malaysia
On-site
B2b customer interaction
Order-to-delivery process management
Sap order management
Barry Callebaut AG is seeking a Customer Service Specialist for their Port Klang, Malaysia location. The role focuses on managing customer interactions and the order-to-delivery process, ensuring a seamless customer experience

Job Summary

  • The Customer Service Specialist is the primary point of contact for B2B customers, ensuring a seamless and positive experience throughout every interaction.
  • Key responsibilities include managing the complete order-to-delivery processes, proactively addressing customer needs, and collaborating across internal and external teams.
  • The role requires managing customer deliveries across multiple channels, including third-party, trading flows, local and export customers, and inter-company transactions.

Matching Summary

Match Score: 85

Barry Callebaut AG is seeking a Customer Service Specialist for their Port Klang, Malaysia location. The role focuses on managing customer interactions and the order-to-delivery process, ensuring a seamless customer experience.

Skills & Requirements

Must-have

  • B2B customer interaction
  • Order-to-delivery process management
  • SAP order management
  • International trade flows
  • Logistics coordination
  • Professional communication ethics

Nice-to-have

  • Proactive customer needs anticipation
  • Continuous improvement mindset
  • Cross-functional collaboration skills
  • AI tools familiarity

Key Requirements

  • Min 3 years Customer Service/Order Management/Supply Chain
  • Experience in international trade flows
  • Experience in logistics coordination
  • Proficiency in SAP or ERP systems
  • Knowledge in Microsoft Office Suite

Work Rights

Not specified

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